How can we help you?

If you reinstalled the app, changed devices, or signed in again and your Pro features are missing, you can restore the purchase you already own at no additional charge:

1. Make sure you are signed in to Simplytrack with the same account you used originally.
2. Confirm your device is signed in to the same Apple ID or Google account that made the purchase.
3. In the app, go to Settings > Account > Restore Purchases.
4. Wait for the confirmation, then reopen the app.

Subscriptions cannot be transferred between an Apple ID and a Google account, or between two different store accounts. A purchase made on iOS cannot be restored on Android. If Pro still does not unlock, email us and include the store receipt or order number and we will sort it out.

Export

Open Settings > Data > Export in the app to generate a file of your transactions and categories, which you can then save or share from your device. If you need a copy of everything we hold about you, email us and we will provide it in a portable format.

Delete

You can permanently delete your account and all associated data at any time from Settings > Account > Delete Account. If you can no longer access the app, email contact@getsimplytrack.com from your registered address and we will delete it for you.

Deletion permanently purges your transaction logs, income entries, categories, tags, budget targets, spending goals, and personal details. It cannot be undone, so export anything you want to keep first. Full details are in our Privacy Policy.

Note that deleting your account does not cancel a store subscription. Cancel that separately using the steps below.

Subscriptions are billed and managed by Apple or Google, so cancellation happens in your store account rather than inside Simplytrack. We cannot cancel it for you.

On iPhone or iPad

1. Open the Settings app.
2. Tap your name at the top, then tap Subscriptions.
3. Select Simplytrack.
4. Tap Cancel Subscription and confirm.

On Android

1. Open the Google Play Store app.
2. Tap your profile icon, then Payments & subscriptions > Subscriptions.
3. Select Simplytrack.
4. Tap Cancel subscription and follow the prompts.

Cancel at least 24 hours before your renewal date to avoid being charged for the next period. You keep Pro access until the end of the period you have already paid for, and your data stays intact after it ends. Refunds are handled by Apple or Google under their own policies.

Email contact@getsimplytrack.com. Bug reports and feature ideas both go to the same place, and we read every one.

For a bug, the details that help most are:

• What you expected to happen, and what happened instead.
• The steps to reproduce it, in order.
• A screenshot or screen recording, if you can capture one.
• Your device model, OS version, and the app version from Settings > About.

For a feature request, tell us what you are trying to accomplish rather than just the control you want added, since knowing the goal usually leads to a better solution.

No. Simplytrack is entirely manual by design: you enter transactions yourself. We never ask for online banking credentials, we do not use bank aggregation services, and we have no access to your accounts, cards, or balances.

On the sign-in screen, choose Forgot password and enter your registered email address to receive a reset link. If it does not arrive within a few minutes, check your spam folder.

If you originally signed up with Sign in with Apple or Google Sign-In, use that same button rather than a password, since creating a new account with a different method will not show your existing data. If you are still locked out, email us and we will help you recover access.